Protect Your Solar Investment

Easy-to-understand Terms and Conditions

-Is this Solar Equipment Repair and Replacement Protection Plan an extended warranty program or just an extension of the current manufacturer's warranty?

No, it's actually an update of the existing manufacturer's warranty that only covers malfunctions due to manufacturing defects.

The Solar Equipment Replacement and Repair Plan covers technical visits, diagnostics, labor, and reinstallation of repaired or replacement equipment. 

Our Solar Equipment Repair and Replacement Protection Plan does cover damage caused by surges from the LUMA o Genera that may cause malfunctions in components (inverter or batteries) of the solar equipment or destruction of all or part of them. In this case, if we can't repair it, we will replace it!

As a unique and important additional element to our Repair and Replacement Protection Plan for Solar Equipment, we will cover annual cleaning of the solar panels and MC4 connectors, inspection and adjustment of the breakers, and firmware updates for the inverter and batteries. This maintenance is essential for the optimal performance of your solar equipment.

-How does the Replacement Plan work?

In the Replacement Plan, Green Power Tech Store can replace the equipment with the same model, as much as possible, or an equivalent in features and specifications of the equipment that is being replaced. Keep in mind that equipment models change over time, so the new equipment won't necessarily look like the one it’s replacing.

-How many times will my equipment or components of my solar energy system be covered by the Repair and Replacement Protection Plan for Solar Equipment?

In the Replacement Plan, your coverage provides only one first time replacement of the covered equipment or components of the solar energy system. For the Repair Plan, you will be covered for the entire coverage period. Benefits include technical visits, parts, and labor for required repairs to your equipment.

Our exclusive solar equipment replacement and repair plan is available exclusively to new purchasers and upon renewal. 

-What is excluded from the Repair and Replacement Protection Plan for Solar Equipment?

Exclusions:

• Accidental damage: Caused by mistake or intentionally by the solar energy system owner when changing the settings recommended by the manufacturer or our certified installers.

• Damage caused by the customer when moving the equipment from its original installation location: Any change in the location of the equipment would automatically void not only the protection plan but also the manufacturer's warranty.

IMPORTANT: If you wish to move your equipment without losing the protection plan and manufacturer's warranty, you must notify us to carry out the relocation of the equipment and you will pay the costs of said work. We must indicate that there are three costs involved: uninstalling the equipment, transporting it to the new location, and installing it at the new location.

• Damage caused by natural phenomena: Our Repair and Replacement Protection Plan, as well as the manufacturer's warranty, do not respond or take responsibility for damage caused by atmospheric phenomena such as hurricanes, tornadoes, lightning, floods, earthquakes, or any other damage caused by nature.

Theft or vandalism: Not included

Unfortunately, our Solar Equipment Replacement and Repair Plan is not insurance. To do this, we recommend that you speak with an insurance agent you trust for advice on how to include your new equipment or solar energy system within the insurance coverage of your property. 

STAGES, DESCRIPTION OF THE SERVICES AND EXCLUSIONS

1 Year Installation Warranty 

Delivery process and client responsibilities

  • Delivery time is usually between 15 and 35 business days.
  • At Green Power Tech Store, we include free of charge the delivery of the acquired equipment to the customer. This delivery is carried out by an independent carrier who will only lower the load to the curb in front of the parking space or the main entrance of the residence. Therefore, the customer must have assistance or support to move their new equipment with a manual heavy-duty cart or "Hang Truck".
  • In the case of condominiums, customers must make the necessary arrangements to receive their equipment and coordinate with the administration of the complex. In this case, the customer must have assistance or support to move their new equipment with a manual heavy-duty cart or "Hand Truck". The delivery date will be communicated to the customer, but the delivery time is difficult to determine; therefore, for the delivery date, the customer will be informed that they must remain attentive or leave someone they trust to be available for the delivery. The customer must indicate the name and telephone number of the person who would be in charge of receiving the equipment. 

Installation and Connection

  • All electrical materials for system installation in your home *(Wires up to 50 feet from transfer switch to inverter and ceiling to inverter. Any additional materials calculated prior to installation will be reported to the customer to cover such costs if the basic installation described herein is exceeded. Installations with embedded pipes due to the client's aesthetic requirements, an additional charge will be quoted according to the evaluation of each case. Such work will not be covered by the basic installation of the Green Power Tech Store.
  • Once the system is installed it CANNOT be modified or deprogrammed by the buyer. If the system requires any type of service, it can only be worked on by authorized Green Power Tech Store Corp personnel.
  • The system must remain connected to the Internet for remote monitoring; verify the correct operation of the system in all its components, program or reprogram the equipment by authorized personnel. The client will be educated on how it works, what the capacity of their equipment is and what to do in a situation that requires modifying the programming.  It is important to notify Green Power Tech Store of any changes to the original programming to verify its correctness and/or reschedule.  Green Power Tech Store covers up to 2 reprograms for the duration of the installation warranty. Additional programming will incur a charge of $125.
  • The Installation included in this offer is for land properties. In the case of properties with two levels or more, an additional fee of $500 will be charged (Details When Requesting Assistance).
  • Properties of tiled roofs will be evaluated prior to the closing of the sale, as will roofs with slopes.
  • Neither Green Power Tech Store Corp., its management, nor its contracted or subcontracted personnel is or will be responsible for leaks that may arise due to the installation of the photovoltaic panels or after their installation.
  • In the event that the client's roof has obvious leaks, the client will be recommended to seal their roof prior to installation at least 48 hours before beginning the panel placement processes.
  • If the customer wants a critical load subpanel or heavy load panel, it will be for an additional cost that will depend on the installer's evaluation. Such work would be paid directly to the installer and is not part of Green Power Tech Store's direct 1-year warranty on installation.
  • Includes input for electric generator to support the system next to the inverter. (If the client requires that the generator entrance be placed at a greater distance, the client will cover the cost of additional material).
  • Our Solar Equipment Protection and Replacement Plan as well as the installation warranty and manufacturer's warranty require Internet connection for remote monitoring, programming and updating of the equipment.
  • The customer will be responsible for providing the internet connection and service.
  • Of the client Not having Internet service in his residence will have to make the arrangements to obtain said service in a period of 30 days. Installation will only be done once there is internet on the property.
  • When providing technical support, the system must be connected to the Internet for monitoring. If not available: We will not be able to provide technical assistance, except in cases where the Internet has turned off the equipment due to an undetermined failure.  

EXCLUSIONS:

  • Payments for work performed and/or contributions by PREPA; replacement or improvements to the existing Substation if necessary, required by PREPA; intervention of the existing system within the facility by power supply to panels and transfer "switch” or other system; demolitions; extramural jobs (“Offsite”); removal or relocation of existing utilities.
  • Removal or disposal of debris and/or contaminated materials or hazardous materials found, lead removal and/or asbestos; fogging in areas where they have not been affected by the work described in this Contract and painting.
  • Arrangement of boxes or packaging related to the wrapping and protection in the process of shipping the equipment to be installed. It is the customer's responsibility to dispose of these.
  • Excavation of buried pipe through cement and/or earth; embedding pipe into walls and its fogging; construction of pedestals; gate movement; relocation and/or grouping of meters that entails application to the PREPA; jobs electrical inside from the Main Distribution Panel to inside the property.

IMPORTANT NOTE

The sale of our equipment is not conditioned on the correct operation of the voltages of the public electricity grid or defects in the electrical system of the property. 

Green Power Tech Store, its management, its technicians, or its sales staff are not responsible for pre-existing electrical problems on the property where the system or equipment sold will be installed. The owner and/or our client must report having knowledge of such problem or if in the installation process we find electrical problems that prevent the installation, the cost of such repair must be covered by the client before proceeding to finish the installation process.